Terms of Service
All prices are subject to change without notice.
Free shipping on orders over $25 is for customers shipping to addresses within the continental USA only.
CT Residents add 6.35% sales tax. Remittance of any taxes on orders shipped outside of Connecticut is the responsibility of the purchaser.
Orders received by 2:00pm EST usually ship within 3 business days after the order is received. However, we ask for patience and understanding in the event of delays that are caused by circumstances outside of our control.
If Point Products sends you the wrong item or an item that is beyond its "Best By" date, we will pay for the shipping charges, and replace the product(s) once they are returned to us.
If you are a first time customer with us and provide different billing/shipping information, we may reach out via telephone to verify the information. If we are not able to do so, your order will be held until we can reach you. If we are not able to reach you after a number of days, your order will be cancelled and the credit card will be refunded.
If for some reason you ordered the wrong product and would simply like to return, or exchange it, you may do so. In this case however, customers will be responsible for all shipping charges, as well as a 5% re-stocking fee, and any price difference of items. The product to be returned must not have been damaged, must include all original contents, and be post-marked no later than a week after we are notified of the return. Customers are responsible for any additional shipping expenses due to incorrectly submitted information.
If an item is missing from your order, it will be added onto a future purchase or refunded to your payment method.
If there is an issue with the quality of your order that falls outside the realm of what is to be expected, we will ask for pictures to confirm the issues and make a determination of whether or not it is eligible for an exchange or refund.
All requests for exchanges or refunds must occur within one week of receiving the item to be exchanged. Return requests can be made by e-mail [email protected].
In the event of a refund, we will notify you via email once the credit has been processed.
Turnaround and Shipping
USPS shipping methods are neither expedited nor guaranteed. First Class service estimates up to 15 business days to deliver, while Priority Mail estimates up to 10 business days to deliver.
If your package is lost or damaged during transit via UPS or USPS, we will file a claim on your behalf. Claim investigations can take 8-10 business days (up to 30 for international orders) to be completed and during that time frame a refund and/or replacement is not issued until the investigation is over.
For orders delivered via the United States Postal Service (USPS): If the carrier's tracking information states that the package has been delivered, but the customer claims to have not received the package; Neither Point Products USA nor USPS will refund or investigate the missing package. For this reason, customers must use discretion when choosing a shipping carrier if there is a chance of this happening at a specific delivery location.
At our discretion, we will occasionally require a signature for deliveries to specific locations or customers.
UPS will not ship to P.O. Boxes, so you must include a physical address for UPS orders. UPS is not responsible for reaching out to get a physical address from the customer and will most likely return the package to us. The customer will be responsible for paying any re-shipment charges.
UPS and USPS do not include weekends as business days.
First Class Mail has no estimated time of arrival and is not insured. Priority Mail is estimated at 6-10 business days, but that is completely dependent upon how fast customs can process the package through.
If selecting UPS to ship and after several attempts UPS cannot reach you to pay the duties/taxes, or you neglect to do so, UPS will abandon the package and a refund will not be available.
If the package gets sent back to us for any reason, and you want it sent out again, you would have to pay for shipping again. If you decide that you do not want the package re-shipped and would like a refund, you would only get refunded the item total, minus a 5% restocking fee. Shipping cost does not get refunded. If the goods are destroyed or not returned, refunds are not available.
If a package is returned for being unclaimed, or for any reason that causes Point Products USA to be charged a fee, this amount will be subtracted from your refund total.
Please be aware that Point Products USA cannot be responsible for duties, taxes, or any other charges imposed by the various countries or shipping carriers.
It is our understanding that UPS charges an additional "brokerage fee" for delivering goods to some international locations, while USPS does not. This might explain the price gap in shipping options.
Point Products USA is committed to making the information on our website accessible to all visitors, including people with disabilities. We aim to follow current best practices and strive to adhere to W3C’s Web Content Accessibility Guidelines (WCAG) 2.0, Level AA. We also perform regular user testing and make continuous improvements to this website as the need arises.
Popular browsers (based on our site’s analytics) are fully supported, and in many browsers you are able to:
Adjust the text size using CTRL+ or CTRL- on your keyboard, or a “Zoom” option in your browser menu
Adjust the fonts and background colors using your browser’s “Settings” or “Options” menu
Navigate via your keyboard using the TAB key
If you have difficulty accessing any of the content on our website, or have any suggestions on accessibility improvements, you may contact us using one of the methods below. Please be sure to let us know what the accessibility issue is, as well as any assistive technology you use. We’ll be happy to provide the content in a different format, if possible.
By Email: Contact Us